Your local connection in Ontario. #Cogecommunity Cogeco delivers 100% local support on a fibre-powered network. Contact @CogecoHelps for customer care.
Ontario
Joined January 2011
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We are actively investigating a fiber cut caused by vandalism affecting services in Windsor, McGregor, Maidstone, and Essex.
Our technicians are on-site working to restore services as quickly as possible. The current estimated time of restoration is 5 p.m., though this may update as repairs progress.
Thank you for your patience and understanding.
Tristan
It's #CybersecurityAwarenessMonth!
Be honest: have you ever clicked on a suspicious link and immediately regretted it? 😬
What's the one cybersecurity habit you wish you'd started sooner? Drop your thoughts below! 👇
For Monday October 12th, we have been able to identify and resolve the outage impacting internet services. If you were impacted with this outage, your services should now be restored.
Thank you for your patience and understanding.
-Kait
Our customers in the Niagara region may have their services impacted due to vandalism to our fibre optic cables. This can include a complete loss of all services or only a loss of TV channels. Our local team is working to restore services as quickly as possible. Services will begin to restore progressively and are expected to be up and running later tonight. We appreciate your patience and understanding.
- Tristan
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Want to unlock a special offer? 🎁
1️⃣ Ask our team what the phrase of the month is in the comments.
2️⃣ Visit us in store or call us and mention the phrase of the month.
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Heads up, #Kingston! 📢
We’re constantly working to bring you the best experience possible. Starting September 28th and running through the end of November, we'll be rolling out a series of network upgrades to improve our technology.
To make sure your day isn't interrupted, our team will be doing this work overnight. While we expect very little impact, you might experience some slight downtime during those late-night hours. Thank you for your patience as we build a better network for you! 💙
Please, send us a DM if you have any questions or concerns. #YGK
Want to unlock a special offer? 🎁
1️⃣ Ask our team what the phrase of the month is in the comments.
2️⃣ Visit us in store or call us and mention the phrase of the month.
3️⃣ Get our special offer 🤩
Cogeco retweeted
Congratulations to our friends at @boomcornwall & @1045FreshRadio on a recording setting 20th Annual Corus Caring Hearts Radiothon. And thank you to our community for keeping the @cogeco Business Hotline busy, helping raise $200,000 for @CCHCornwall ! #TrulyLocal
A fibre cut is currently impacting our services in Norval, Limehouse, Milton, Glen Williams, Halton Hills, Acton, and Georgetown. As 911 services could be affected, please ensure you have access to a secondary phone for emergencies. Our technicians have been dispatched and are working diligently to restore your connection as quickly as possible.
Thank you for your patience.
Tristan
Update: We have confirmed that the fibre cut impacting our services in Norval, Limehouse, Milton, Glen Williams, Halton Hills, Acton, and Georgetown was caused by an act of vandalism. As 911 services could still be affected, please continue to ensure you have access to a secondary phone for emergencies.
Our technicians are on-site working diligently to repair the damage and restore your connection as quickly as possible.
Thank you for your continued patience.
Tristan
We are currently experiencing a service interruption with our Epico system, which is causing error messages across all channels. Our technical team is actively working to resolve the issue and restore your service as quickly as possible.
We sincerely apologize for the inconvenience and greatly appreciate your patience while we fix this.
Tristan
We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information.
We are working as fast as possible to resolve this issue.
- Camille
[Update - 5:20 PM]
We can confirm that most of the impacted services are progressively coming back outside of the Oakville area. Our technicians are actively working to repair the fibre cut still affecting the Oakville area, and we will update you as soon as we have an estimate on the resolution. Thank you very much for your patience.
- Camille