The AI Phone system that restaurants can rely on 24/7. Try it yourself at https://xitter.cf/t.co/SFQuFMtlPr
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Joined May 2025
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Restaurants lose $100B+ a year from missed calls and phone inefficiencies.
We built Certus — an AI voice agent that always picks up, takes orders, books tables & upsells. 24/7
No more angry customers. No more lost revenue.
What Toast did for POS, Certus is doing for the phone!
Certus AI (@certus_ai) is a voice agent for restaurants that answers every call, takes orders, deliveries, and books reservations — integrated with platforms like Toast, Square, UberEats & DoorDash.
ycombinator.com/launches/O1Q…
Congrats on the launch @Gurveersingh299, @AdamGamieldien & @_apisaac!
Certus AI retweeted
I'm excited to announce that @certus_ai has officially partnered with @OpenTable, the largest reservation platform on earth!
OpenTable helps 65,000+ restaurants fill 2 billion seats a year.
But a large portion of reservations still start the way they did in the 1920's: someone picks up a phone and calls.
So every night, tables go empty because nobody picked up the phone.
Across 65,000+ restaurants, that's billions of dollars a year!
The fix isn't to make hosts try harder. It's to make the phone answer itself.
With this partnership, Certus AI picks up every call, takes the reservation, and sends it directly to any restaurant on the OpenTable network.
I can't wait to see thousands of restaurants put this to work, and to keep building with the best in the industry!
Certus AI retweeted
“AI doesn’t work for restaurants.” - It's true!
1. Menus change constantly.
2. Modifiers stack on modifiers.
3. Every item has exceptions.
4. Customers don’t order the way the menu is written.
5. Customers ask for things that aren’t written anywhere.
6. Staff have their own internal way of doing things.
7. Every restaurant has its own ordering logic.
8. One wrong topping, size, sauce, or prep note can ruin the order.
9. Support is hard because restaurant aren't tech savvy
10. And 100 more things
But not with Certus!
Couldn’t ask for a better market, or better customers, to be building for! ❤️
Raul saves 10+ hours a week and over $100,000 per year because of Sean, his newest employee from @certus_ai 🚀 👨🏻‍🍳
Raul is a father. A full-time detective. And a restaurant owner!
We spent an evening with Raul at his restaurant
He started with one food truck. Then two. Then many.
Eventually he built a brick and mortar from the ground up to keep up with demand.
I got to meet his team.
His chef is a childhood friend. So is his FOH manager. So is his GM.
Everyone on the team grew up with him. You feel it when you walk in.
Before Sean, Raul was answering the phones. So were the cooks.
The calls came in during the rush. They missed most of them. The ones they caught took five minutes each.
While Raul was out on detective work (like Sherlock level stuff) he'd get calls on his personal cell from customers who couldn't reach his restaurant asking what was going on.
Those customers hung up. Called the next place. Ordered there.
Sean answers every call now. He's never late. He's never on break. He's never overwhelmed at 8pm on a Friday.
The cooks go back to cooking. The staff get to focus on the customers in front of them.
Raul told me he was skeptical at first.
He's a believer now.
Before Certus, Raul had no way to stop the bleed. He could've hired someone, but as he put it, that's $600 a week for someone who can't cook.
Big chains have always had those people.
Now Raul does too.
Spending the evening with him reminded me why we started Certus.
It reminded me of being 9 years old, answering the phone at my parents' restaurant.
My mom serving customers. My dad in the kitchen. Me on the phone, because there was no one else.
As an independent, you can't afford to lose a single call. You also can't afford to hire someone dedicated to the phone line.
That's the trap.
Sean is the way out.
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Grateful for our team for making this poissible.
Our engineering team. (Raul telling us how amazing the product is.)
Our support team.
(Raul emphasising our support is second to none.)
Our sales team. (The reason operators like Raul ever find us in the first place.)
They're the reason Sean exists, and I could not be more excited to build with such amazingly talented people.
We're hiring across support, engineering, and sales.
If you want to join a rocket ship, let's chat!
“We were missing up to 60 calls a day..."
That’s what Ra Kudolo, owner of Gold Coast Kitchen in Ohio, was dealing with, while running a fast-growing, high-volume takeaway.
After plugging in Certus AI to take his phone calls, he went from missing up to $45K/m in missed orders, to:
- Making thousands more in extra revenue from upsells
- Never missing a call or order again
And never hearing a customer complaint
All handled by a phone agent, his customers still don’t realise is AI.
Watch Ra’s full video on our linked in here:
linkedin.com/feed/update/urn…