X, known as Twitter before Elon Musk bought it, represents an overlooked opportunity for businesses, according to one tech start-up. @etnshow is an expanding and ambitious new media company, which aspires to mix tech news coverage with entertainment. Our @dougalshaw went to meet them. businessleader.co.uk/insight…

“Agentic AI does for shopping what the washing machine did for laundry.” But it might actually be B2B companies that have the most to gain here... @dougalshaw takes a look at @Mastercard's report on the Future of Shopping #ai #business businessleader.co.uk/insight…

Zoom went quiet. Now its mic is back on. businessleader.co.uk/insight…

"Can nobody read the subtitles here, ‘my product is awesome’.” The AI bosses warning about their own products are "selling without selling", according to one CEO. #ai #openai #chatgpt #tech businessleader.co.uk/insight…

Customer service is important in all businesses, but maybe especially so in the EV industry right now. Modern cars and especially EVs are “computers on wheels”, says Galvin, compared to “legacy cars”. #ev #auto businessleader.co.uk/insight…

Polestar: 3 key takes from the world of EVs youtu.be/rmRgZdgvMSM?si=2Y_-…

We spoke with @PolestarCars UK MD Matt Galvin about the four moves that lifted sales, fixed service and made AI earn its keep #ev #auto #business businessleader.co.uk/insight…

Are we witnessing the slow death of writing, as we return to an oral culture, thanks to AI? businessleader.co.uk/insight…

Why this $4bn CEO deliberately leaves his laptop at home businessleader.co.uk/insight…

“It’s a sport that’s been ‘grandfathered’ for so long,” says Amanna. He thinks it’s due a tech makeover and admits it’s been tough to run this team, almost like an internal start-up, in parallel to his main business. #boxing businessleader.co.uk/insight…

Can this boxer-entrepreneur help his sport land a winning punch with AI? Check out @dougalshaw's interview with Ben Amanna of @BOXRAW businessleader.co.uk/insight…

"Teams not talking to each other and ‘information silos’ – that’s certainly two things I hear a lot from SME owners. It leads to a lack of that revered word, “alignment”. People running around like headless chickens would be another way to put it." #ai #tech businessleader.co.uk/insight…

“When humans give us feedback we can get emotionally embarrassed and defensive." So Sam Liang CEO of Otter uses AI for objective analysis he can take on board. More in our newsletter, read here and subscribe: businessleader.co.uk/insight…

Allison Kirkby's CEO challenge at BT, a glimpse into Sephora and a new stadium for women's football. It's all in this week's newsletter. #business #entrepreneur #BT businessleader.co.uk/insight…

Cybersecurity wars: AI v AI has begun... We speak to Sumedh Thakar of @qualys businessleader.co.uk/insight…

Matt Pohlson is the co-founder and CEO of sweepstake specialists @OmazeUK, a rare example of a business idea born in the US that found success when it moved to the UK businessleader.co.uk/insight…

"The Artemis II astronauts took iconic photos from space, which reminded us of something important: we are a Blue Planet. Our connected lives are defined by water. And water is the theme that connects all the strands in this week’s email, including AI." businessleader.co.uk/insight…

Our annual Summit, Autoglass jingles, Huel acquired, Saturday Night Live and more in our weekly @businessleader newsletter #business #entrepreneur businessleader.co.uk/insight…

“I'm a working-class kid from a tiny little village in Hertfordshire. My dad was the village postman, my parents never owned a home, never owned a car. I certainly didn't think I was destined to head up a company.” Andy Ransom of @Rentokil is the latest guest on our podcast. 🎙️podcasts.apple.com/gb/podcas…